Terms that apply to Palmer Creative Co. services.

These Terms apply to all creative, design, consulting, software, marketing, and digital services provided by Palmer Creative Co., a division of Palmer Enterprises Holdings LLC ("Agency," "Company," "we," "our," or "us"). By submitting payment, accessing services, or continuing work with the Agency, you agree to these Terms, which constitute a legally binding agreement between you and the Company.

You agree to these Terms when you submit payment, sign up, access delivered work, or continue receiving services.

Services may include, without limitation: branding, logo design, design assets, web builds, funnel builds, automation setup, CRM access, consulting, creative work, and digital support.

Scope is defined solely by what is documented at the time of purchase. Verbal statements or assumptions do not change scope. Specific deliverables, features, and inclusions apply only to the plan, package, or project selected and paid for by the client.

All payments are due upfront or as invoiced. Work begins only after payment is received unless documented otherwise.

The Basic, Pro, and Enterprise service plans each have a six-month minimum term. Purchasing one of these plans confirms you agree to pay for the full six months. Canceling payment methods, pausing communication, or discontinuing use does not cancel the financial obligation. If canceled early, the remaining balance for all unpaid months becomes immediately due.

No refunds are provided for any reason.

Once the initial six-month term is completed, the plan automatically switches to month-to-month, and the client may cancel with notice prior to the next billing date.

Subscriptions will continue to bill automatically until properly canceled after the initial term.

Software access is included as part of active paid service. Access continues while payments are current and ends after the final paid billing period if service is canceled.

The Agency may update, modify, or limit platform features or tools at its discretion for business, security, or licensing reasons without discount, refund, or compensation.

Plans include platform access, template-level updates, and basic support. Additional work, including advanced funnel builds, complex automations, campaign builds, custom strategy, paid ads, or additional creative assets, may be billed separately unless explicitly included in writing.

Each deliverable includes up to two rounds of revisions unless stated otherwise. Client response delays do not create refunds or credits. Rush requests may incur additional cost.

All work remains the property of the Agency until payment is complete. Upon full payment of all balances due, ownership transfers for business use. The Agency may display work examples in portfolios and marketing unless confidentiality is requested in writing before project completion.

The client agrees to provide accurate information, access credentials, content, approvals, and timely communication. Delays caused by the client may delay delivery and do not alter billing.

The Agency is not liable for business performance, sales, conversion outcomes, ad results, or any indirect or financial damages. No specific results are guaranteed or implied.

Client may cancel after completing the initial six-month term and once all balances are fully paid. Account access, including software, automations, chat, forms, and CRM tools, ends at the close of the final paid billing cycle.

Removing payment methods does not cancel services or obligations.

Client agrees to communicate directly with the Agency regarding any concern before initiating a dispute. Chargebacks are considered a breach, and remaining term balance becomes due immediately.

These Terms are governed by the laws of the State of Illinois.

Contact:
Palmer Creative Co.
A division of Palmer Enterprises Holdings LLC
Marion, Illinois
team@palmercreative.co