Email & SMS Automation

Email & SMS Automation: Customer Reactivation

Declining engagement rarely announces itself, and a list full of subscribers who've stopped paying attention drags down deliverability for everyone still reading.

Challenges

Email & SMS Automation: Customer Reactivation

01

What you are commissioning

Reactivation automation targets subscribers showing declining engagement, giving the list a chance to recover attention before they disengage completely. We pull together a sequence that tests different content and offers to win back attention, and cleanly removes unresponsive contacts afterward to protect the health of the list.

Companies we’ve worked with

A few familiar faces

Our process

From the first conversation to delivery.

01

Understand

We identify subscribers showing declining engagement signals, so the effort targets the right group.

02

Create

We work out a reactivation sequence testing different content and offers, so the strongest approach wins.

03

Deliver

We clean the list of contacts who remain unresponsive after the sequence, so deliverability stays healthy.

FAQ

Before we get started.

Why would we want to remove unresponsive subscribers?

List health directly affects deliverability. A list full of disengaged contacts can hurt your ability to reach everyone else.

How do you define a subscriber as 'disengaged'?

Based on a defined period of no opens or clicks, calibrated to your typical sending frequency.